BC Solar Solutions ("we," "us," "our") is a family-owned business serving Fontana, CA and the Inland Empire. This policy explains what information we collect when you visit bcsolarsolution.com, call us, text us or request a quote, and how we use it.
Information we collect
Information you give us
- Name, phone number, email address and ZIP code
- The service you're interested in and any message you send
- Details you share on a phone call or text message
Information collected automatically
- Pages you visit, the page you submitted a form from, and how you found our site (for example, ad campaign or referral source, UTM tags, and Google click IDs)
- Browser type, device and IP address, collected through cookies and similar technologies
Phone calls and call tracking
We use a call tracking service (CallTrackingMetrics) to understand which ads and pages lead customers to call us. The phone number shown on our website may be a tracking number that changes based on how you reached our site. When you call one of our numbers, we may collect your phone number, caller ID name, general location, the date, time and length of the call, and the marketing source of the call.
Calls may be recorded for quality assurance, training and to keep an accurate record of your service request. By calling us, you consent to this recording. If you do not want to be recorded, please tell us at the start of the call or email us instead.
Text messages (SMS)
If you give us your mobile number and agree to receive texts, we may send messages about your quote, appointment scheduling, reminders, technician arrival and follow-ups on your service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with service providers that help us deliver messages (such as our messaging and call tracking platforms), and never for their own marketing.
How we use your information
- To respond to quote requests, schedule and perform services
- To contact you by phone, text or email about your request
- To measure which marketing brings us customers and improve our website
- To keep records and comply with legal obligations
How we share information
We do not sell or rent your personal information. We share it only with service providers that help us run our business (such as website hosting, email delivery, call tracking and analytics), when required by law, or to protect our rights. These providers may only use your information to provide services to us.
Cookies and analytics
We use cookies and similar tools to remember how you found our site and to measure website and advertising performance. You can block or delete cookies in your browser settings; parts of the site may still work without them.
Data retention and security
We keep information only as long as needed for the purposes above or as required by law. We use reasonable safeguards to protect it, but no method of transmission or storage is 100% secure.
Your California privacy rights
If you are a California resident, you may request to know what personal information we have about you, ask us to correct or delete it, and opt out of any sale or sharing (we do not sell personal information). To make a request, contact us using the details below. We will not discriminate against you for exercising these rights.
Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it last changed.
Contact us
BC Solar Solutions
Fontana, CA
Phone: 909-214-0033
Email: bwarman@bcsolarsolution.com